Terms and Conditions

The website is owned and operated by Novatrix SRL, a company registered in Costa Rica under number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. The operation is licensed by the Tobique Gaming Commission under license number 0000002. We may modify these terms at any time at our discretion. Major changes might be communicated by email, but you are responsible for checking this page regularly for updates. The English language version is the official and controlling text; translations are provided for convenience only.

By accepting these terms, you also agree to follow all additional policies published on the site, including the Privacy Policy, Bonus Policy, and Responsible Gaming Policy.

Eligibility Requirements and Restrictions

Access to real-money gaming is available only in jurisdictions where online gambling is legally permitted. You alone are responsible for verifying the legality of our services in your location. You must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher.

We reserve the right to request proof of age and may suspend or terminate accounts if verification is unsuccessful. Real-money play is prohibited for residents of restricted countries and territories, including Afghanistan, Belarus, Canada (Ontario and New Brunswick provinces), China, Cuba, Iran, Iraq, North Korea, Russia, the United Kingdom, the United States, and many others detailed on the site. Any breach results in forfeiture of refunds and withdrawals.

Residents of Sweden are ineligible for bonuses, promotions, VIP programs, or loyalty benefits. We may refuse service, cancel transactions, or close accounts for any violation. Bitcoin players must complete identity verification with valid government-issued ID before engaging in crypto transactions; failure to comply blocks deposits, bets, and may lead to account closure.

Game Availability and Restrictions

Game access can vary by region due to provider-imposed limitations, and availability may change without notice. Attempting to bypass geographic restrictions through VPNs, proxies, or other methods is strictly prohibited and may result in confiscation of winnings.

NetEnt games are unavailable in numerous countries, including Belgium, Denmark, France, Italy, Sweden, the UK, the USA, Australia, Hong Kong, and others. Certain branded titles such as Narcos or Vikings carry additional restrictions. Similar geographic limitations apply to games from providers like Play’n GO, Pragmatic Play, and Amatic, particularly in countries such as Sweden, Australia, or the USA.

Payments, Currencies, and Tax Responsibilities

We support multiple fiat currencies (including EUR, USD, AUD, CAD, and others) and cryptocurrencies (BTC, ETH, LTC, USDT, DOGE, and more). Cryptocurrency transactions use real-time exchange rates provided by Coinbase Converter. No direct conversion between fiat and crypto is offered.

All tax liabilities related to winnings or gambling activities are your sole responsibility in your jurisdiction. The platform is not a financial institution, does not accrue interest on balances, and does not provide currency exchange services.

Player Obligations and Game Rules

Before placing any wager, you must fully understand the rules, odds, payout percentages, and mechanics of each game. Gambling involves the risk of financial loss, and we are not liable for any such losses.

Limitation of Liability and Indemnification

The website and games are provided “as is” without warranties of uninterrupted service, accuracy, or fitness for any particular purpose. We accept no responsibility for losses caused by technical failures, internet issues, or third-party actions once data is lawfully shared (such as with payment processors or game suppliers).

In the event of errors—including incorrect credits, wagers, or payouts—we may void transactions, reverse funds, or require repayment of mistakenly withdrawn amounts. You agree to indemnify and hold us harmless from any claims, damages, or costs arising from your use of the site, participation in games, or breach of these terms.

We retain sole discretion to determine violations and may suspend or permanently ban accounts without prior notice.

Account Management and Security

Each person may hold only one personal account. Multiple accounts linked by shared IP addresses, devices, households, or other indicators will be considered duplicates, leading to closure, forfeiture of winnings, and cancellation of pending withdrawals. Sharing login details or permitting third-party access (especially by minors) is forbidden. Accounts are intended solely for personal entertainment and may not be used commercially.

Full Know Your Customer (KYC) verification, including document submission and possible phone verification, is required, particularly for withdrawals. Failure to respond promptly may result in account locking.

Anti-Fraud and Promotion Integrity

We maintain a strict policy against fraud, including collusion, use of bots or unauthorized software, chargebacks, glitch exploitation, and bonus abuse (such as bet pattern manipulation, multi-account registration, or low-deposit bonus farming). Suspected violations may lead to account suspension, voided winnings, balance forfeiture, recovery of damages, or legal proceedings.

We may require live verification. Bonuses and winnings are voided if abuse is detected. You must report any software issues immediately; exploiting them creates liability for resulting losses. Deposits must be wagered at least three times before withdrawal is permitted. Required documents must be submitted in Latin or Cyrillic script or through video verification if necessary.

Deposits

The minimum deposit is €20 or equivalent. Maximum limits depend on the payment method and are displayed during the transaction. Funds must originate from accounts in your name; third-party deposits trigger confiscation of winnings and return of funds. Cryptocurrency deposits have no upper limit due to their decentralized nature. For payment method questions, contact [email protected].

Withdrawals

Withdrawals have a minimum of €20 equivalent (fiat or crypto). Maximum amounts vary by method, and large sums may be paid in installments. All withdrawals require identity verification. Withdrawal limits are €2,000 daily, €5,000 weekly, and €20,000 monthly (or currency equivalents), excluding progressive jackpot wins.

We aim to process approved withdrawals within 72 hours. Winnings from no-deposit bonuses are capped at €50 or equivalent. Withdrawals up to net card deposits may be refunded to the original card; excess amounts use alternative methods. Bank transfers may involve intermediary fees beyond our control.

Inactive Accounts and Claims Period

Accounts inactive for 12 consecutive months may incur a €20 monthly dormancy fee (or equivalent) deducted from the balance until depleted or reactivated. Any legal claim related to these terms must be brought within one year of the cause of action arising.

Refunds, Complaints, and Dispute Resolution

Refund requests for legitimate transactions must be submitted within 24 hours (or within 30 days for unauthorized access claims). Complaints are first addressed by support, escalated internally if needed, and may proceed to EGIS ([email protected]) for independent review. Our server logs are conclusive in disputes over game outcomes.

Non-Transferability and Arbitration

No rights, balances, winnings, or accounts may be assigned, transferred, or pledged without our written consent. All disputes are resolved exclusively through arbitration in Costa Rica.

KYC and Identity Verification

We conduct verification to confirm eligibility and compliance. Providing false information, underage participation, or failure to supply requested documents results in account closure, voided transactions, forfeited winnings, and potential refund of only genuine deposits. Prompt submission of ID, proof of address, and other materials is required.

Effective: 13.02.2026

Last updated: 13.02.2026